Customer support
Here you find quick answers and, if that is not enough, how to talk to us.
Frequently asked questions
Press a question to see the answer.
My account and access
How do I sign in?
No passwords. You sign in with Google or with a link sent to your email. To come back, ask for another link from the sign-in page.
The email with the link does not arrive
Check your spam or promotions folder and make sure you typed the address correctly. If it still does not arrive after a few minutes, write to us and we will look into it.
On how many computers can I use it?
On up to 2 devices, one at a time: if you open it on another, the previous one closes. From My account you can remove one and add another.
Plans, payments and invoices
What is the difference between Free, Project Pass and Pro?
Free includes 10 videos per month, up to 3 minutes each, without a watermark. A Project Pass unlocks local Pro tools for one project. Pro adds extended recording and link sharing with allowances. See Plans and pricing.
How do I cancel my subscription?
From My account, under “Manage subscription”. It cancels whenever you want and you keep access until the end of the period you already paid.
Where do I see my receipts and invoices?
In My account, with the link to the Stripe receipt. You also get a receipt by email when you pay. If you need an invoice with your tax details, write to us.
What happens if I stop paying?
Your projects and files stay yours. After your paid period ends, Free limits apply: 10 new videos per month, up to 3 minutes each, without a watermark. Shared links require an active Pro plan.
Recording, editing and exporting
Do free videos have a watermark?
Free adds no watermark. A logo already recorded in an older file remains part of that video.
What duration limits are there?
Free videos can be up to 3 minutes. Pro recordings can be up to 10 minutes in the browser and 60 on desktop, with no monthly local-video cap. Imports: up to 10 minutes on Free and 40 on Pro.
It will not let me record the screen or the microphone
The browser asks for permission the first time. If you denied it, press the padlock next to the address, allow screen, microphone and camera, and try again. It works best in Chrome or Edge.
How long does exporting take?
Roughly as long as the video lasts. The Export menu shows the approximate time for each quality. Do not close the tab while it exports.
Desktop app
I do not see the cursor or the clicks in my video
Those features need the desktop add-on. On Windows it is the app; on Mac, the helper (beta). Download them from Downloads, where the install steps are too.
My Mac says it cannot open the helper
It is not notarized by Apple yet. Right-click the app and choose “Open”, or go to System Settings, Privacy & Security, and press “Open Anyway”.
Windows warns me when installing the app
The installer is not digitally signed yet. Press “More info” and then “Run anyway”.
Privacy
Are my videos uploaded to any server?
You record and edit on your computer. A video is only uploaded when you choose to share it by link. AI is optional.
How do I delete my account or my data?
Write to us from your account email and we will delete it. See also the privacy policy.